CDM Direct
Business Services in North Sydney
cdmdirect.com.au
Remember you found this company at Infoisinfo
1800 221 81?
Address
345 Pacific Highway, Suite 1. North Sydney, NSW, 2060.What you should know about CDM Direct
CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to large corporate and government clients, our contact centres in Melbourne, Sydney and Auckland service a range of clients including insurance companies, the big four banks, healthcare and fast moving consumer goods.
CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.
Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.
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CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.
Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.
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Services
Customer Service- CDM Directs contact centre solutions help you provide a seamless, cross-channel customer service experience to your customers. We completely understand that the customer service cycle is the provision of service to customers before, during and after a purchase. We work with you to address the changing demands of your business, whether you’re looking for someone to supplement your existing customer service or sales operation or you’re looking for someone to take over your entire customer service operation, we work with you to build a solution that aligns with your business goals – whether you’re looking to ramp up customer acquisition, or improve the customer experience. We are here to provide your customers with a high level of customer service, we understand it’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind and CDM Direct will help you achieve this goal and put you in front of your competitors.
Outsourcing-Outsourcing your customer service experiences to CDM allows you to focus fully on your core business, we can provide comprehensive reports on your customer data, feedback and performance that can help your business perform to its best ability.
Live Chat and Social Media Support - CDM Direct uses the most latest and up to date live chat platforms to provide the best possible service to its users. We utilize proven live chat features available plus have the intellectual capacity which enables us to cater to our clients’ specific demands in order to keep the customers engaged and make sure that they leave satisfied. Customers engaged with live chat are 3 times more likely to return an average 48% larger order sizes. Live chat has a customer satisfaction rating of 73% – placing it above email (61%) and phone (44%). Live chat is win-win – customers are able to interact quickly and easily and you enjoy significant cost savings.
Customer Retention - Our customer retention programmes take real-time data and translate it into real-time actions, closing the loop on customer experience issues and delivering more satisfied customers.
Inbound Sales-Our flexible, dedicated team can maximize your inbound sales campaign’s results. From handling sales calls to processing orders, we can service your sales campaign 24×7 with a friendly, knowledgeable team.
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