Everest Practice Management
Reception in North Sydney

During peak times in a busy medical centre your phones could be ringing off the hook, emails and faxes are piling up while your onsite receptionists are frantically working meet and greet patients in the waiting room, processing Medicare payments and liaising with the Doctors and hospitals. Everest Practice Management’s offsite medical receptionist solution will transform your often-hectic waiting room into a calm, quiet and relaxed environment for the doctor, reception staff and patients.

Our model is used by a number of GP’s , Specialists, Dental and Allied Health practices around Australia that we are currently providing our services to and we enjoy the positive feedback we receive daily from both the doctors and the patients. This allows us to create a holistic understanding of the ongoing needs of Medical Centres nationwide and offer advise and solutions to all our partners. 

Learn more about how our service can help your practice today!

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Insurance Benefits VerificationWe can verify insurance claims and receive prior authorization to reduce the burden for both the patient and also the onsite staff having to wait on long calls to for approval.Call AnsweringCalls answered by dedicated and experienced medical receptionists, able to respond to queries or forward accordingly depending on the request or query received.Virtual ReceptionDedicated virtual reception staff who will have complete knowledge of your workflows, policies and procedures and are able to assist in minimising your daily workload.Reactivation Continuing CareWe ensure all your registered practice patients are followed up both electronically and over the phone for their regular vaccination and scripts renewals appointments.Receptionist Skills & QualitiesYour virtual receptionist will possess skills and qualities such as efficiency, flexibility, professionalism, empathy, fantastic phone manner ability to show empathy and provide unrivalled patient care and exceptional patient support skills.Calendar/Diary ManagementYour virtual assistant will ensure patients access emergency appts when needed and understand the importance of making sure no empty appt spot is wasted to maximise income and efficiency for the Doctors and practice.Theatre Booking and LiaisonOnce a patient is booked in for a medical procedure, we will organize all the paperwork required by the patient, Doctor and the hospital help with insurance and coordinate with the respective anaesthetist or other practitioners for the booking.Test Result Follow Up ServiceWe will not only follow up to ensure all pathology results are entered into your Practice Software before an appointment, but we will also ensure that all patients are booked in for an appointment once the results are received.Absences & Peak Times BackUp StaffWe all know how sickness, time off and annual leave affects our practice resources and patient care. By adding some virtual support to your team these unfortunate events become easier to manage at minimal cost.Referral Management ServiceYour Virtual Medical Receptionist will ensure that all referrals are received beforehand and entered into your practice management system to relieve the onsite staff from this task and save you even more time and money.Appointment Confirmation & RemindersWe will help you decrease your cancellation rates by setting up a follow up system by SMS and phone calls to ensure patients attend their booked appt and minimize their time in the practice waiting room.New Solo Practice Setup Assistance ServiceWe can help with contacting medical centers and introducing the services of your new practice whilst at the same time, also organizing a time to visit the local Doctors and ensure you enjoy maximized exposure.

Over the years we have gained experience in many of the main Practice Management Systems such as Clinic to Cloud, Genie, Medical Director, Best Practice and more and we will provide training to your Medical receptionist to ensure they are fully aware of how to use your system effectively and efficiently.

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